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|YOU CAN MANAGE SATISFACTION!
Nowadays business is oriented on a customer.
And future of any company depends in any respect on value and concepts on the basis of which it creates its relations with customers and partners.
Having necessary instrument – research of customer satisfaction and loyalty – you get control and possibility to manage these satisfaction and loyalty
CHERKASOV R&C means:
- specialization on customer satisfaction and loyalty studies and projects. It is the unique specialized consulting company in Russia;
- practical results of more than 45 studies and implemented programs;
- international standards of work and own developments in studies;
- experience in collaboration with Russian and multinational companies.
- 2004 – foundation of the Company;
- 2009 – Official partner of SIMUL8 Company on the territory of Russia;
- founder and senior partner – Cherkasov Pavel;
- education: Moscow State university named after M.V.Lomonosov, psychology faculty, Stockholm School of Economics, executive MBA (strategic marketing);
- experience on leading positions in investment-construction and consulting companies;
- corporate training in Tetra Pak in 2000 under Program of Customer Satisfaction;
- independent consultant of Tetra Pak on Customer Satisfaction Programs in Russia and CIS during 13 years.